Payment Method:

※Bank remittance

※Pay on Delivery (POD)

※Pay by Credit Card

Notes: We don’t provide POD service for customers who are not in Japan.

Payment Term:

Bank remittance: Once you place an order, please finish your payment in 7 days.

Shipping Option

※Sagawa Express

※Post Office

Shipping Fee

※You will be charged 700 yen for shipping fee (tax excluded). You won’t be charged for shipping fee if your order is above 10000 yen (tax excluded).

※Delivery to outlying islands and other area will need to pay extra cost.

Delivery Time :

Sagawa Express will ship the goods in 2~3 working days after remittance.

If we are out of stocks, or delay because of traffic, we will inform you by phone.

Returns & Refunds 

※We provide 7 days warranty period starting from the delivery date(Warranty period must be postmarked by delivery date)

Return of Defective Product(s):

Shipping fee for returning the afore-said defective goods will be at our company’s account. After we ensure that the products are defective products, we will deal this problem for you immediately.

Return of non-defective product(s):  

Shipping fee for returning the afore-said defective goods will be at customer’s account. After we ensure the products are as same as before, we will deal this problem for you immediately.

※We don’t provide returns & refunds service for these conditions.

1.      Customer’s usage

If the products are broken, scratched, stained, or have broken packages because of customer’s inappropriate usage or keeping. 

2.      The goods are not completed.

The packing list, products or products accessories are not completed or broken.

3. 7 days warranty period are overdue.

(Warranty period must be postmarked by delivery date)

Attention:

※We don’t provide service of package, and festival greeting print out.

Attentions for overseas customers

For overseas customers: If you want to place an order, please log in first. (If you don’t have a member account, please register first. After your order goes through, do not pay at first time. After our staffs ensure the overseas shipping fee, we will inform you by e-mail. After receiving the e-mail of notice, please log in again and finish your payment. Appreciation for your cooperation.

Remittance Account 

The Bank of Tokyo-Mitsubishi UFJ, LTD Ikebukuro Branch

Branch Number: 359

Beneficiary: Sun-Hong, Co, Ltd

Account Number: 0086835

Company:

Sun-Hong Co, Ltd.

Telephone:

03-5961-3085

Mon-Fri 9AM~6PM

E-mail:

celeste@jto-jp.com